hirevue video interview camera not working

If you are still encountering issues with your interview, you can also take your interview on a mobile device. Once the block is cleared, you will need to refresh the page, with the refresh button in the left corner, and then click ‘Try Again’ on the error screen.

Click on the X next to ‘Blocked’ to Clear the block on both Camera and Microphone.ģ. Click on the lock icon to the left of the site address, you should also see the camera and microphone with a line through them here.Ģ. Once these changes have been made, refresh the browser page and click 'Try Again' in the error window.ġ. Now go into ‘Microphone ’ and make sure that it is also set to “Allow”Ĥ. Click on the Websites tab, and select ‘ Camera ’ on the left side, and make sure that it is set to “ Allow ” for the current siteģ. In the top left corner, click on the Safari, and go to ‘ Preferences’Ģ. Make sure that the same settings are turned on for your microphone.ġ. On the left side of the window, click into the ‘microphone’ option.Ĥ. This will pull up a window where you will need to ensure that the setting 'Allow Apps to Access your Camera' is turned On, and that 'Allow Desktop Apps to Access your Camera' is turned On.ģ. Using the search bar in the lower-left corner of your screen, please begin typing Camera Privacy Settings, and select ‘Camera Privacy Settings’Ģ. **If you are using Chrome on a Windows 10 device, and the above steps did now work, please try the following: -CHROME on Windows 10-ġ. In the Camera and Microphone Access Required error message, click Try Again. Once those changes have been made, reload your page, if not prompted to do so.Ĥ. Please note: The web address will vary from the screenshot because you have a unique web address for your interview.ģ. If you do not see these options initially select 'site settings' then set these to 'allow'.

For both ‘Camera’ and ‘Microphone’, change the option to ‘Allow’. In the Address bar at the top of the page, click on the lock icon to the left of the site address.Ģ. Please note: If you are on a mobile device, please see this article for allowing camera and microphone access on an Android device, or this article for allowing access on an Apple device.įollow the steps below to allow HireVue access to your camera and microphone, based on your browser/device: -CHROME/EDGE-ġ. If you see the Camera and Microphone Access Required error in the interview, HireVue is blocked from accessing your camera and microphone.

Hirevue video interview camera not working